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MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseSupport & Account

Your site is down: what to check first

The site doesn't open. Before assuming the server is down, these checks tell you which of the four usual causes it is - and three of them you can fix…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseSupport & Account

How to change your registration e-mail

The e-mail on your account is how you receive invoices, tickets and login links. Keep it up to date - it is your main line of communication with us. If…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseBilling & Payments

Renewing and changing your billing cycle, and saved payment methods

Paying monthly or yearly does not change the service - it changes how much you pay and how many times a year you have to think about it. This article…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseBackups & Migration

Internal migration: moving sites between plans

Changing plan inside MozOut - from Hospedagem Pro to Plus, say - is far simpler than migrating from another provider. In most cases nothing has to be moved: the site…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseSupport & Account

How to open a support ticket and see the history

A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in one place, lets you attach files, and never…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseDomains & DNS

How to transfer a domain to us

Bringing a domain you registered elsewhere over to us. The transfer keeps the time you already paid for - it is added to the new period, not lost. Before you…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseComparisons and alternatives

Can you register a .mz domain with an international provider? How to check before paying

It is a fair question: you found cheap international hosting and want to know whether you can register your .co.mz there. The short answer is it depends on the provider…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseComparisons and alternatives

Hosting and domain companies in Mozambique: how to choose a safe and reliable one

Choosing a hosting or domain company is easier when you know what to check. This guide gives you a checklist that works with any provider, and three companies that meet…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseDomains & DNS

Expired domain: what happens and how long you have to recover it

A domain that expires does not vanish that instant, but it will not wait for you either. It moves through stages - and with every stage it passes, getting it…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseBilling & Payments

Refunds and cancellations: what comes back, when, and what does not

Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund actually wants the first of the two below -…