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MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseE-mail

Forwarded e-mail lands in spam or bounces: why SPF breaks and what to do

The short answer: when your address forwards messages to another (for example, to Gmail), the destination server sees the message arriving from your server, which is not on the list…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseE-mail

Email Routing in cPanel: local, remote or automatic, and the mail that vanishes

The short answer: cPanel decides, for each domain, where the mailboxes are: here (local) or on another service (remote). If your domain’s e-mail is on another service (Google Workspace, Microsoft…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseOnline Stores

WooCommerce e-mails not arriving: what to check

The order comes in, the money is paid, and the customer swears they got nothing. Or it is you who never receives the “new order” notice. On WooCommerce, an e-mail…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseBilling & Payments

I cancelled my service but an invoice still arrived: what to check

There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice and see which service it refers to: that line…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

Purging a CDN cache: one file, a folder or everything, and when not to purge

The short answer: purging tells the CDN to throw away the copies it holds, so the next request goes to the origin for the current version. It is for when…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseDomains & DNS

The SOA record and its serial number: what each field means and when it matters

The short answer: the SOA (Start of Authority) is the first record in every DNS zone. It names the primary nameserver and the person responsible for the zone, and it…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseComparisons and alternatives

HTTP or HTTPS: what changes for visitors, forms and the services that call your site

Short answer: use HTTPS, always. Here every domain gets a free SSL certificate automatically, so the real question is almost never “do I have to buy one?” but “is my…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseVPS & Servers

My cron job does not run on the VPS: the usual causes

When a cron job does not run on a VPS, the cause is almost never cron itself: it is the environment it runs in. cron starts with a minimal environment,…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

Which hosting plan for a web designer or agency with several client sites

The short answer: someone who builds sites for clients has to choose between one hosting per client (each with their own account and contract) and a hosting of your own…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseBilling & Payments

The amount on my invoice looks wrong: what to check before you write to us

Almost always the amount is not wrong, it is different from what you expected, and the cause is one of eight things: a first invoice that covers only a few…