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MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseSupport & Account

How to ask for help, and what “unmanaged” really means

Half the misunderstandings about support come from the same boundary: the server is ours, the site is yours. This article covers where to ask for help, what to put in…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

"Unlimited": what really is unlimited, and what has a limit

The plan tables carry columns that say Unlimited. The word is true in the sense that no counter stops you, but all of this sits on a disk that has…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

What WHMCS is, and when you need it

Anyone starting to resell hosting discovers quickly that the work is not only technical. There are orders to take, invoices to raise, payments to check, renewals to warn about, accounts…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

Pro, Plus, Ultra or Business: choosing without guesswork

Shared plans come in four steps: Pro, Plus, Ultra and the Business line. They all carry the same panel, the same certificate and the same daily backup. What separates them…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseVPS & Servers

Certbot renewal failed or the certificate expired: how to find out why

If the browser warns that a certificate has expired on a VPS using certbot, the automatic renewal either did not run or ran and failed. Open the terminal and do,…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseDomains & DNS

Reading a whole DNS zone line by line: names, trailing dots, TTL and the @ sign

The short answer: a DNS zone is a plain-text list of records, one per line, in a standard format (the “zone file” from RFC 1035, the one BIND uses). Many…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseE-mail

Hotmail or Outlook.com rejects or delays your e-mails: reading the message that comes back

The short answer: when Microsoft will not accept a message for a Hotmail or Outlook.com address, you get a notice back from our server. There are two kinds: a permanent…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseChoosing the Right Plan

The most common WHMCS problems, and what causes them

Almost everything that goes wrong in a WHMCS falls into one of five families: the PHP loader, the licence, the scheduled job, the server link, and e-mail. Knowing that halves…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseAI & Agents

AI bots crawling your site: robots.txt and how to block them

AI providers use robots (crawlers) that walk through websites collecting text, either to train models or to answer questions in real time. If you do not want that, you can…

MozOut Mozambique www.meu.mozout.co.mz › Meu MozOut › Knowledge Base Knowledge baseSpeed, Cache & CDN

HTTP/2 and HTTP/3: how to see which one your site uses, and whether it matters

HTTP/2 and HTTP/3 are two newer versions of the “conversation” between the browser and the server. Our web server (LiteSpeed) speaks HTTP/2 and advertises HTTP/3; we measured that on a…